Shipping policy

The Stien Edlund Company ("we" and "us") is the operator of (https://avoandcadoclothing.com)
("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.

2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.

3. Returns

We (The Stien Edlund Company, BE0752926450) have a 2 period 14 days- return policy, which means you have 28 days after receiving your item to request a return. You need the receipt or proof of purchase.

You can contact us at support@avoandcadoclothing.com - +32472523730 - Gillijnsstraat 6A Bus 0002, 1820, Melsbroek. Please note that returns will need to be sent to the following address: Bosakkers 21, 9080, Lochristi 

If your return is accepted, we’ll send instructions on how and where to send your package. 

You can always contact us for any return question at support@avoandcadoclothing.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period (two periods of 14 days each)

A first period of 14 days to inform us of the intention to exercise the right of withdrawal, with this period starting the day after delivery and not at the time of purchase.

From the moment the consumer has informed The Stien Edlund Company of their desire to withdraw from the agreement, they have a new period of 14 days to effectively return the goods to The Stien Edlund Company. It is sufficient that they send the goods within this period; it is not required that the goods be received within this period. You’ll also need the receipt or proof of purchase.

Refunds

The Stien Edlund Company will do the refund. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. You’ll be automatically refunded on your original payment method within 14 days after the customer has notified that they wishes to exercise his right of withdrawal; or immediately after you have received the return shipment. We will refund the original shipping costs if the consumer returns their entire order.

You can find a Model Withdrawal Form here: https://economie.fgov.be/sites/default/files/Files/Forms/Formulier-herroeping.pdf

Please remember it can take some time for your bank or credit card company to process and post the refund too. The Stien Edlund Company will do the refund. 

If more than 15 business days have passed since we’ve approved your return, please contact us at support@avoandcadoclothing.com.

Company name:
The Stien Edlund Company 
BE0752926450
Gillijnsstraat 6A Bus 0002, 1820, Melsbroek.

Email: support@avoandcadoclothing.com

Phone: +32472523730 

4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For change of delivery address requests, e-mail us, we are able to change the address at
any time before the order has been dispatched.

4.5 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.

4.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website

7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and Avo&Cado
encourage you to be aware of these potential costs before placing an order with
us. If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Avo&Cado at the customers expense, and
the customer will receive a refund for the value of goods paid, minus the cost
of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

9. Insurance
Parcels are not insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

10. Customer service
For all customer service enquiries, please email us at
support@avoandcadoclothing.com